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TERMS & CONDITIONS

The responsibility of CRYSTAL GALAXY as the tour operator and travel agent is limited. CRYSTAL GALAXY acts only as agents for the passengers in making arrangements for the airlines, hotels , or services related to travel and tours and assumes no liability whatsoever for injury, damage, loss, accident , delay or irregularity which may be occasioned by the principals, or as direct or indirect results of acts of GOD, acts of government, or from other authorities de jure of de facto, wars, riots, quarantines, medical customs regulations or from any loss or damage resulting from improper passports, visas or documents. Deposits are non-refundable. Refunds after written receipts on full payment will be subject to administration cost and will be in accordance with the package rules/ all prices are subject to currency fluctuations. Alterations to booking must be informed to CRYSTAL GALAXY prior to 72hrs of check in, No SHOW cost may apply with short notice and is for clients account

CANCELLATION

By making a reservation with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional (delivery) terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation provider (the delivery terms and conditions of an accommodation provider can be obtained with the relevant accommodation provider). The general cancellation and no-show policy of each accommodation provider is made available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the accommodation and the reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation agrees or allows otherwise under its (pre)payment and cancellation policy.

Please note that you may be charged for your cancellation in accordance with the accommodation provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.


REFUNDS

- We pay your money to the TSP from whom refunds must be claimed.
- We will facilitate the refund process.
- Monies will be refunded in accordance with the TSP’s policy which may include cancellation fees, administration fees or denial of application.
- We may apply reasonable administration fees as well as retaining any service fees levied by us at the time of booking.
- Refunds may take up to eight weeks and in exceptional cases even longer.

PRIVACY POLICY

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Credit card information will be asked for only from travel agent subscribers. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
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